Orders and Returns

Cancellations, Refunds and Returns

            6.6.1.    Defective Products:

   The Brand Store offers a warranty on the quality of the goods purchased, on behalf of and in line with the warranty policy undertaken by the manufacturer/supplier of the Products, provided that the Products have not been altered or used, contrary to the instructions. Warranty is usually 12 months from date of purchase and is a ‘repair warranty’, unless otherwise stated by the manufacturer.

   If the Products are found to be defective during the warranty period, you may send an email to thebrandstore.co.za, or alternatively, contact the manufacturer’s service centre as indicated in the product information leaflet supplied with your Product. You shall also be required to produce the original invoice/ credit card/ debit card slip as proof of purchase. Where the Product is found to be defective, The Brand Store, upon direction of the manufacturer/supplier, shall:

                        (a) replace or repair the failed, unsafe or defective Product; or

                          (b) refund you the price paid for it.

     Any refund due, will be made in the same manner as your original payment, i.e. to your credit card, debit card or cheque or savings account, as the case may be.


            6.6.2.    Late Delivery:


If a Product purchased from The Brand Store is not delivered within the agreed delivery period, or where no specific period was agreed, within 30 days after having purchased the Product, the ECT Act entitles you to cancel such sale on 7 (seven) days’ notice to The Brand Store by phoning 0860000252 Should the Product purchased be unavailable, The Brand Store shall notify you and issue a full refund within 30 (thirty) days after such notice.


            6.6.3.    Non- defective Products - Right to “cool off”:


Products which are NOT defective or damaged or which you found to be unsuitable, can be returned within 7 (seven) days from date of delivery, provided that the Products have not been opened and the packaging is in its original condition and you are able to produce the original invoice/ credit card/ debit card or EFT slip as proof of purchase. You are then entitled to cancel the sale of the Products in terms of Section 44 of the ECT Act and to obtain a full purchase price refund, subject to being charged 15% of the original purchase price in respect of handling charges. Such a return may only be made after contacting The Brand Store on 0860000252 and obtaining an authorisation number. Such purchased products are to be returned to The Brand Store’s nominated address, by courier service, at the expense of the purchaser. The Brand Store can hold you liable for any damage caused to the Products whilst it is in your possession.


            6.7.      Advertising and Printed Material

                        Whilst we make every possible effort to ensure that all Product information and pricing in any form of communication material is factually correct at the time of communicating it to the public, we cannot be held responsible if any factual errors occur beyond our control. Some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to purchase. However, should you be dissatisfied with the Product you receive for any reason, you are entitled to return the Product to The Brand Store in accordance with clause 6.6 above. All prices are inclusive of VAT unless otherwise stated. All prices exclude delivery costs, unless otherwise stated. E&OE.

            6.8.      Delivery of the Products


The anticipated time of delivery of any Products purchased via the Website shall be indicated at the time that any order is accepted by us.